Class a Lead Support Driver - Requisition 4102

Support daily operations as the Area Manager's primary operational partner, stepping in to manage activities during their absence. Provide direct support to CDL drivers by assisting with route coverage, troubleshooting service issues, and ensuring timely service completion. Resolve service cases promptly, including customer complaints and operational disruptions, while scheduling and tracking documentation for accurate closure. Train and retrain drivers on safety procedures, equipment use, and company standards, and assist with onboarding new hires. Collaborate with logistics and management to optimize routing, monitor compliance, and reinforce policies through coaching and feedback. Maintain clear communication between drivers, dispatch, and leadership while promoting a culture of safety and accountability.