Claims Training Mentor
On-siteSan Antonio, Texas, United States
San Antonio, Texas, United StatesOn-sitePart TimeHealthcare TechMedium
Part TimeMediumHealthcare Tech
Job Summary
Deliver formal instructor-led and virtual training for new hires and existing staff across Customer Service and Claims Processing, utilizing iii:PUT systems and member tools. Facilitate hands-on sessions focused on Self-Funded Claims processing while providing coaching and performance-based feedback to maximize employee competency. Partner with operations, auditing, and instructional design teams to evaluate training content, conduct needs assessments, and recommend solutions that increase learner time to competency. Assess course effectiveness through surveys and report high-level ROI on training impact.
Required Qualifications
- 4+ years related work experience
- iiiPUT system experience required
- Ability to work in a fluid environment where business and organizational direction changes occur frequently
- Skilled to quickly develop business relationships and interpret business related results into actionable items
- Resourceful to address and/or solve non-route requests and business-related issues
- Must be able to travel to multiple locations for work (i.e. travel to attend meetings, events, conferences)
Desired Qualifications
- Self-Funded Claims Processing experience preferred
- Strong written and verbal communication skills
- 1-2 years' experience with training delivery/facilitation support experience in a virtual or in-person environment
- Experience can be supplemented with 3 - 5 years of relevant work experience in operations, customer service, billing and/or claims processing
- Related Bachelor's degree or additional related equivalent work experience will be considered
- Knowledge of instructional design process (i.e. ADDIE, RAPID) with ability to demonstrate practical application of principles preferred
- Working knowledge of instructional design methods (Dick & Carey, MLRK) with ability to demonstrate practice application of methodology preferred
- Knowledge of Kirkpatrick and Philip learning evaluation models with experience in knowledge proficiency and on the job transfer
- Management experience preferred
- Experience delivering training to front line managers and/or supervisors
- Industry recognized facilitator certification (i.e. ATD Certification, Achieve Global, etc.) preferred
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