Claims SIU Specialist
$53,000–$66,000 year
Hybrid · Arizona, United States
Job Summary
Investigate claims involving suspected fraud, review high-risk claims identified through risk models and referrals, gather evidence, conduct interviews, analyze claim documentation, and determine appropriate investigative outcomes. Prepare investigative summaries, document findings, maintain accurate case files, and provide recommendations regarding claim handling, escalation, denial, recovery opportunities, or further investigative actions. Partner with Claims, Trust & Safety, Legal, external vendors, law enforcement, and industry partners to support investigations, identify fraud trends, and mitigate financial risk to Turo. Participate in special projects, process improvement initiatives, fraud prevention strategies, risk model feedback loops, training, team meetings, and operational planning activities.
Required Qualifications
- Minimum 2 years of experience in claims handling, fraud investigations, SIU investigations, insurance investigations, Trust & Safety investigations, or a related field
- Strong investigative mindset with the ability to analyze evidence, identify inconsistencies, and draw logical conclusions
- Strong analytical and problem-solving skills
- Ability to exercise sound judgment and make independent decisions based on available facts and evidence
- Excellent verbal and written communication skills
- Strong interviewing and information-gathering abilities
- Excellent organizational skills and attention to detail
- Ability to manage multiple investigations and competing priorities simultaneously
- Ability to identify fraud indicators, suspicious activity patterns, and claim anomalies
- Ability to communicate professionally and effectively with customers, business partners, and external stakeholders
- Ability to function well in a fast-paced and at times stressful environment
- Bachelor’s degree
- NICB, CFE, CIFI, FCLS, or other fraud-related certifications
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