Claims & Risk Analyst
$68,400–$81,000 year
On-siteBoulder, Colorado, United States
Job Summary
Manage claim intake end-to-end, including FNOL processing, initial review, severity assignment, and escalation identification. Monitor claims throughout the lifecycle by handling routine follow-ups, identifying aging or high-risk claims, and coordinating with adjusters to ensure timely progression. Prepare bi-weekly claim reviews, compile data, track action items, and maintain TPA performance metrics. Build and validate dashboards across claims, trends, KPIs, and loss data to ensure accuracy. Analyze claims data to identify trends, emerging risks, and recurring root causes, partnering with stakeholders on action planning. Track Return-to-Work progression and compliance-related data, including audit support. Support subrogation and recovery efforts, assist with insurance program administration, and collaborate cross-functionally to gather documentation. Participate in regular calls with carriers, brokers, and TPAs to support claim oversight. This role supports HelloFresh's Workers' Compensation program and general liability portfolio.
Required Qualifications
- 2–3 years experience with workers' compensation claims, either as a claims adjuster or through direct involvement of an employer's Workers' Compensation program within a risk management function
- Bachelor's degree
- Strong Excel and data analysis capabilities
- Power BI and/or RMIS experience
Desired Qualifications
- ARM, CPCU, CRM, AIC or other risk/insurance designations
- A proactive and self-motivated mindset and are highly responsive to meeting the needs of our internal and external customer
- Ability to work both independently and collaboratively in a team environment, while effectively prioritizing tasks and managing time
- Ability to adapt to changing business needs, with a flexible approach to shifting priorities, processes, and responsibilities
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