Claims Representative
$32,363–$32,363 year
RemoteUnited States
Job Summary
Investigate and resolve auto physical damage and property damage claims by conducting interviews, reviewing documentation, and gathering evidence. Thoroughly verify coverage, set reserves, arrange vehicle inspections, and issue accurate payments while monitoring progress. Serve as the primary customer contact across multiple platforms, responding to inquiries with empathy to ensure satisfaction and retention. Collaborate with specialty teams and escalate files requiring attorney representation or significant indemnity exposure. Document all interactions using company systems and tools. Complete an 8-week paid training program starting September 8, 2026, and obtain a Company sponsored Adjuster's license.
Required Qualifications
- High School Diploma or GED
- Customer service experience
- Solid comprehension of basic principles and practices of Company policies upon completion of a formal and informal training program
- Ability to multi-task in a fast-paced environment, prioritize responsibilities, and deliver accurate work-product to expedite claims resolution and manage a high volume of claims
- Possesses effective written and verbal communication skills to professionally represent the Company in multi-channel correspondence with Policyholders, agents, claimants, and other insurance carriers
- Independently makes high-quality claims adjusting decisions
- Collaborates well with others
- Ability to build rapport utilizing emotional intelligence
- Has self-motivation and accountability while working remotely
- Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software
- Must have dedicated workspace that is free from distractions
- You may be required to obtain a Company sponsored Adjuster's license to handle claims, to be secured upon hire
Desired Qualifications
- Associate degree
- 6-12 months of related experience
- Experience with handling high call volume in a professional call center
- Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology
- Takes ownership of any process they can improve
- Assumes positive intent in all interactions
- Seeks growth within and beyond this role
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