Claims Representative, Consumer
HybridWelcome, North Carolina, United States
Job Summary
Receive, review, and validate incoming warranty claims to determine accuracy and required information, initiating clarification calls with customers as needed. Create detailed work orders for Cornerstone Building Brands Technicians and third-party vendors, monitor claim progress, and administer service reimbursements while maintaining accurate documentation in Dynamics 365 CRM. Conduct research to identify root causes of product issues, collaborate with plant personnel and sales teams on corrective actions, and prepare clear communications regarding claim trends for management. This hybrid role based out of the Welcome, NC plant requires two days per week in the office.
Required Qualifications
- High School Diploma or equivalent
- Must be at least 18 years of age
- Ability to read and interpret product specifications, drawings, and order confirmations
- Exceptional analytical and problem-solving skills
- Strong verbal and written communication skills
- Ability to manage difficult discussions and mitigate customer dissatisfaction effectively
- Proficiency in Microsoft Excel, Word, and PowerPoint
- Strong attention to detail and accuracy in a fast-paced environment
- Ability to work independently while supporting team and departmental goals
- High curiosity, initiative, and willingness to grow in an evolving environment
- Professional experience in a claims or service role
- Must be available for 2 days (Tuesday and Wednesday) in the office per week
Desired Qualifications
- Bachelor's degree
- Experience in Ordering/Quoting systems (AccuQuote preferred)
- Experience with CRM systems
- Professional experience in the building materials industry
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