Claims Operations Support Specialist
$46,222–$69,333 year
Hybrid · Hartford, Connecticut, United States or Naperville, Illinois, United States
Job Summary
Hybrid Claims Operations Support Specialist responsible for processing routine claim transactions, using claim systems to manage correspondence, assigning or reassigning tasks, preparing professional documentation, and handling inbound/outbound calls with empathy to support customers. Requires accurate claim-file documentation, ability to meet daily workload and productivity goals, and participation in Hartford Way activities. Role emphasizes empathy, time management, critical thinking, decision making, and clear communication; work hours are 8:30-5:00 in time zones, with hybrid on-site schedule in Naperville, IL or Hartford, CT.
Required Qualifications
- High school graduate or equivalent certification
- Proficiency with Microsoft Office tools
- Ability to lift 20lbs
- Acceptable performance on pre-employment assessment tools
- Professional Demeanor
- Effective Communication Skills
- Strong Customer Service Orientation
- Time Management and Organizational Skills
- Work independently or collaborate effectively when needed
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