Claims Operations Manager (FTC Maternity Cover)
HybridLondon, England, United Kingdom
Job Summary
Manage the day-to-day activities of the claims operations function to deliver a leading claims service in accordance with AEGIS London's strategy. Oversee third party service providers and vendor oversight meetings while monitoring claims performance trends, legal/regulatory changes, and market developments. Lead the workload and tasks assigned to Claims Operations Assistants, prepare regulatory reporting, and implement IT solutions in support of the claims strategy. Share knowledge with Claims Managers to ensure team efficiency and lead ad hoc projects as they arise. This Fixed Term Contract role supports the Syndicate 1225 team at Lloyd's, where AEGIS London ranks in the top quartile for performance.
Required Qualifications
- proven experience in dealing with Lloyd's and London Market systems (e.g. ECF, writeback, Lloyd's Claims Reporting Suite, Gemini, Voult, Bill Review IQ)
- Have a strong external network and able to utilise those contacts for the benefit of AEGIS
- excellent written and verbal communication
- confident when presenting in different environments
- Be able to effectively motivate and manage their team whilst identifying, developing and retaining talent
- excellent attention to detail
- able to analyse and leverage data in order to provide meaningful insight
- Be confident when dealing with ambiguity, knowing when to shift focus and priorities to ensure a successful outcome
Desired Qualifications
- part Dip CII / ACII qualified or working towards Dip CII / ACII
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