Claims Officer
$30,000–$45,000 year
HybridWindsor, England, United Kingdom
EXPIREDWindsor, England, United KingdomHybridFull Time$30,000–$45,000 year
Full Time
Job Summary
Process and manage life insurance claims by personally handling all aspects of the Claims process, liaising with customers, internal teams, and external stakeholders. Utilize communication methods including email, telephone, and workflow systems to assess individual circumstances, update logs accurately, and maintain case files. Keep claimants informed of progress through ongoing phone and written correspondence while providing feedback to other business areas. Proactively review current processes to suggest improvements to the customer journey.
Required Qualifications
- 2+ years' experience in insurance claims handling
- Excellent communication and interpersonal skills, with a demonstrated ability to correspond both verbally and written to exceptionally high standards
- Extensive customer service experience
- Demonstrable analytical skills, attention to detail capabilities, the ability to maintain accurate records
- Proficient computer skills
- Working knowledge of regulatory and compliance requirements in Financial Services
Desired Qualifications
- Working knowledge of UK life insurance policies, regulations, and industry standards
- Knowledge of practice and procedures in a highly regulated Financial Services environment
- Experience in working with external stakeholders as part of the claims handling process
- Knowledge of medical terminology is a plus
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