Claims Officer
Hybrid · Perth, Western Australia, Australia
Job Summary
Claims Officer responsible for high-quality claim processing and administrative support in Personal Injury claims at Allianz Australia. Duties include responding to and resolving customer queries related to claim processing in accordance with service standards and timeframes, ensuring customer expectations are exceeded, documenting decisions in line with policy and procedures, and assisting case managers as required. The role requires experience in customer service (retail) or administration in the insurance/finance sector, familiarity with regulatory/compliance requirements, technical proficiency with systems and reporting tools, and a keen attention to detail. A focus on leveraging emerging technologies to enhance service delivery and customer experiences is encouraged. The position offers a flexible, hybrid work arrangement and opportunities for development and global mobility within Allianz Group.
Required Qualifications
- Experience in customer service or administration in insurance/finance preferred
- Knowledge of regulatory or legislative compliance applicable to the organization
- Technical proficiency with systems, software, databases, reporting, and communication tools
- Attention to detail and accuracy in tasks
- Ability to deliver high-quality services and positive customer experiences
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