Claims-Motor Dispatch Agent

Receive and verify motor vehicle claim data from customers via phone, email, or online platforms. Assess claim details completely and accurately, then assign and forward claims to appropriate adjusters, repair shops, or field agents based on claim type and volume. Coordinate with customers, repair shops, and internal teams to ensure smooth and efficient claim processing. Monitor claim status and provide regular updates to customers and stakeholders. Log all interaction and communication data accurately into the claims management system. Escalate urgent or complex cases to relevant supervisors or specialized teams as needed. Conduct all duties in accordance with company policies, legal regulations, and service agreements.