Claims Intake Specialist Bilingual
On-site · Albuquerque, New Mexico, United States
Job Summary
Bilingual Claims Intake Specialist responsible for intake of First Reports of Injury, data entry, document scanning and organization, responding to inquiries, and supporting the Claims Department in a fast-paced environment. Primary service to Spanish-speaking customers with fluency in oral and written Spanish required; duties include coordinating with claims adjusters, managing documents, ensuring accurate data in systems, and providing back-up administration within Provider Relations. Strong attention to detail, customer service, and ability to work collaboratively within a team are essential.
Required Qualifications
- High School diploma or GED
- 1-3 years directly related experience
- Bilingual in English and Spanish preferred
- Excellent customer service skills
- Strong attention to detail and focus on accuracy
- Positive attitude and willingness to collaborate in a team environment
- Intermediate computer skills
- MS Office proficiency (Word, Excel, Outlook, PowerPoint)
- General knowledge of medical billing or coding helpful (ICD-9, ICD-10, CPT)
Desired Qualifications
- Bilingual in English and Spanish preferred
- Excellent customer service skills
- Strong attention to detail and accuracy
- Positive attitude and team collaboration
- Ability to organize and prioritize work
- Intermediate computer skills
- Experience with MS Office (Word, Excel, Outlook, PowerPoint)
- Knowledge of ICD-9, ICD-10 and CPT coding helpful
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