Claims Field Consultant
On-sitePeterborough, England, United Kingdom
Job Summary
Proactively manage customer visits and remote claims management to deliver effective outcomes for claims up to £50,000, validating and resolving issues across all policy cover areas. Conduct site inspections and building scoping using LBG SOR, analyzing photos and data to create accurate repair schedules while managing competing priorities for diverse claims types. Collaborate with Hybrid Claim Owners and suppliers to drive technical knowledge and ensure vulnerable customers receive tailored settlement solutions. This role involves full-time remote work with frequent travel to Halifax, Leeds, and South Wales for events and training.
Required Qualifications
- Insurance claims qualifications (CII/CILA) or willingness to undertake them
- Full and current driving licence
- General insurance claims experience with detailed knowledge and understanding of insurance policies and claim handling philosophies
- Excellent knowledge of building construction techniques, common causes of building failure/defects, and required repairs
- Knowledge of Health and Safety requirements for site work
- Excellent oral and written communication skills to support customers and deliver decisions with compassion across various media (face-to-face, telephone, digital/virtual channels)
- Ability and experience in identifying, evaluating, and supporting vulnerable customers, including action-planning and tailored claims settlement solutions
- High degree of personal organization (planning, time management, file management, complaints management) and proactive oversight of a caseload of customer claims, including during surge/peak activity (high claims volumes)
- Previous experience with home working
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