Claims Dispute & Litigation Controller

Claims Dispute & Litigation Controller role based in Newcastle, within Norton Rose Fulbright's Newcastle disputes practice focused on aviation-related passenger disputes, expanding to broader consumer disputes. Responsibilities include assisting legally qualified colleagues in high-volume claims, maintaining case management records, reviewing claims and evidence to inform liability decisions, drafting defences and witness statements, producing court and exhibit bundles, supporting CPR-compliant progression, coordinating mediation, and producing post-trial reports for process improvement. The position involves effective communication with colleagues, clients, counsel, and third-party opponents, and contributes to a collaborative, high-performing team within a globally integrated law firm. The firm emphasizes flexible work arrangements (office and remote) and a commitment to diversity and inclusion.