Claims Director
$125,000–$150,000 year
On-siteWilmington, North Carolina, United States
Job Summary
Claims Director leads MegaCorp Logistics’ Claims Department, overseeing investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. Provides strategic leadership for claims operations, performance, process improvement, and coordination with internal and external stakeholders to minimize risk, maximize recoveries, and ensure exceptional customer service. Responsible for establishing policies, reporting, analytics, and KPIs; partnering with Sales, Operations, Legal, Finance, and leadership; coaching and developing claims staff; and ensuring compliance and operational efficiency.
Required Qualifications
- High school diploma or GED required
- Ten (10) or more years of cargo claims, transportation claims, logistics, freight brokerage, motor carrier, insurance, or related claims experience required
- Three (3) or more years of leadership experience managing claims professionals required; five (5) or more years preferred
- Advanced experience handling complex, high-value, escalated, or sensitive cargo and property damage claims required
- Experience using claims management systems, transportation management systems, ERP systems, or related business software required
- Experience working cross-functionally with Legal, Sales, Operations, Finance, insurance representatives, carriers, and customers preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.