Claims Coordinator
$35,360–$41,600 year
On-siteBrighton, Michigan, United States
Brighton, Michigan, United StatesOn-siteFull Time$35,360–$41,600 yearEnterprise
Full TimeEnterprise
Job Summary
Manage claims flow from First Notice of Loss through job completion by entering data into the CRM system, reviewing compliance tasks, and monitoring operating systems to ensure cycle times and SLAs are met. Conduct daily client care calls to communicate with homeowners and adjusters, document service complaints and resolutions, and escalate issues to department managers as required. Upload photos and documents in real time, follow up on missing data, and create or assist with final job estimates to ensure they meet company standards.
Required Qualifications
- High school diploma/GED
- 1-3 years of Xactimate experience
- proficient use Xactimate 28
- Experience with Microsoft Office application
- Word
- Outlook
- PowerPoint
- Excel
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to manage highly confidential information
- Strong problem-solving skills
- Proficient at using Microsoft Office
- Outlook
- CRM software
- Move up to 20 pounds occasionally
- Sitting for long periods of time
- Fingering and Repetitive motions
- Close visual acuity
- Travel for short periods of time
Desired Qualifications
- Bachelor's Degree
- applicable experience
- IICRC Certifications
- WTR
- ASD
- OCT
- STC
- customer interaction and conflict resolution
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