Claims Coordinator
$35,360–$41,600 year
On-siteBrighton, Michigan, United States
Brighton, Michigan, United StatesOn-siteFull Time$35,360–$41,600 yearMedium
Full TimeMedium
Job Summary
Manage claims from first notice of loss through job completion by entering data into the CRM system and monitoring daily compliance tasks. Coordinate field personnel dispatches to ensure cycle time and service level agreement deadlines are met. Handle customer service complaints, document resolutions, and maintain constant communication with homeowners and adjusters. Upload photos and documents in real time, follow up on missing data, and assist with creating or reviewing job estimates. Enter daily notes, contact relevant participants, and escalate issues to department managers as required.
Required Qualifications
- High school diploma/GED
- 1-3 years of Xactimate experience
- proficient use Xactimate 28
- Experience with Microsoft Office application
- Word
- Outlook
- PowerPoint
- Excel
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to manage highly confidential information
- Strong problem-solving skills
- Proficient at using Microsoft Office
- Outlook
- CRM software
- Move up to 20 pounds occasionally
- Sitting for long periods of time
- Fingering and Repetitive motions
- Close visual acuity
- Travel for short periods of time
Desired Qualifications
- Bachelor's Degree
- applicable experience
- IICRC Certifications
- WTR
- ASD
- OCT
- STC
- customer interaction and conflict resolution
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