Claims Coordinator
$35,360–$41,600 year
On-siteBrighton, Michigan, United States
Brighton, Michigan, United StatesOn-siteFull Time$35,360–$41,600 year
Full Time
Job Summary
Manage claims data entry from First Notice of Loss to job completion in the CRM system, ensuring all documentation, estimates, and procedures adhere to program guidelines. Daily review compliance tasks and monitor operating systems to maintain efficient job flow and meet cycle time deadlines. Handle customer service issues and complaints by documenting resolutions and maintaining constant communication with homeowners and adjusters. Upload photos and documents in real time, follow up on missing data, and assist with final job estimates per company standards.
Required Qualifications
- High school diploma/GED
- 1-3 years of Xactimate experience
- proficient use Xactimate 28
- Experience with Microsoft Office application
- Word
- Outlook
- PowerPoint
- Excel
- Personal time management and organizational skills
- Strong verbal and written communication skills
- Dependable and adaptable to operate within a fast-paced work environment
- Ability to manage highly confidential information
- Strong problem-solving skills
- Proficient at using Microsoft Office
- Outlook
- CRM software
- Move up to 20 pounds occasionally
- Sitting for long periods of time
- Fingering and Repetitive motions
- Close visual acuity
Desired Qualifications
- Bachelor's Degree
- applicable experience
- IICRC Certifications
- WTR
- ASD
- OCT
- STC
- customer interaction
- conflict resolution
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