Claims Consultant
HybridAuckland, Auckland, New Zealand
EXPIREDAuckland, Auckland, New ZealandHybridFull TimeLarge
Full TimeLarge
Job Summary
Process claims, manage service queues, and assess claims in line with product terms to minimize risk and ensure accurate underwriting practices. Provide professional, courteous, and accurate advice to clients while consistently meeting or exceeding service standards within agreed timeframes. Operate on a rotating roster from Monday to Friday with 8-hour shifts, followed by a six-week training program at the Auckland office before transitioning to a flexible hybrid arrangement. Join a collaborative team dedicated to improving health outcomes through accessible insurance solutions.
Required Qualifications
- Proven experience in claims assessment and decision-making
- Strong decision-making, problem-solving, and customer-focused mindset
- Excellent written and verbal communication skills
- Proven ability to deliver accurate outcomes for customers
- Ideally a background in claims assessment within life, health or travel insurance
- Reliable team player who shows initiative, punctuality, and a willingness to support others
- Motivated and detail-oriented
- Strong communication and administration skills
- Valid background check (including criminal history check)
- Commitment to a six-week training program at our Auckland office
- Ability to work on a rotating roster from Monday to Friday
- Ability to work 8 hour shifts between 8:30am and 5:15pm
- Ability to work in the Auckland hub
- Ability to work from home
- Ability to work in-office
- Ability to meet or exceed service standards
- Ability to process claims and correspondence within agreed service level timeframes
- Ability to provide professional, courteous, and accurate advice to clients
- Ability to manage service queues
- Ability to build strong relationships
- Ability to deliver exceptional customer experiences
- Ability to efficiently assess claims in line with product terms
- Ability to minimise risk
- Ability to ensure accurate underwriting practices
- Ability to work with the underwriting team
- Ability to support customer care
- Ability to deliver service excellence
- Ability to complete online chat-based questions
- Ability to progress to the next stage of the hiring process
Desired Qualifications
- Bachelor's degree, English major preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.