Claims, Audit and Compliance Specialist
$68,640–$98,384 year
On-site · Santa Ana, California, United States
Job Summary
The Claims, Audit and Compliance Specialist is responsible for independently managing and evaluating shipping-related claims, audit activity, billing discrepancies, compliance documentation, and exception resolution across a high-volume marketplace. Works cross-functionally with Operations, Customer Service, Finance, Seller Support, carriers, vendors, and seller partners to resolve complex shipping, billing, compliance, and service-related issues. Exercises discretion to assess claim validity, identify recovery opportunities, determine escalation paths, interpret carrier/marketplace requirements, and develop documentation, reporting, and controls to support compliance readiness and operational performance. Requires strong organization, analytical detail, and ability to balance operational follow-through with customer issue resolution and cross-functional coordination.
Required Qualifications
- Experience with carriers such as FedEx, UPS, USPS, or third-party shipping providers (preferred)
- Experience with ticketing or customer support platforms such as Zendesk (preferred)
- Experience reviewing shipping invoices, accessorial charges, claims recoveries, or operational audit findings (preferred)
- Familiarity with packaging and producer responsibility compliance efforts, including EPR (preferred)
- Experience in a marketplace, multi-seller, or high-volume order environment (preferred)
- Ability to create clear summaries, reporting tools, and process documentation (preferred)
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