Claims Assistant
$50,000–$75,000 year
On-siteWilsonville, Oregon, United States
Job Summary
Manage workers' compensation, general liability, auto, OCIP, and CCIP claims from initial report through closure by organizing, tracking, and documenting claim files, correspondence, and related records. Collect and maintain worker statements, medical documentation, and work status forms while coordinating early return-to-work efforts, modified-duty documentation, and carrier communications. Enter injury and near-miss data into company databases, support claims reporting by updating spreadsheets, and facilitate communication between employees, managers, insurance carriers, and medical providers. Act as the alternate Designated Employer Representative for the Drug and Alcohol Testing Program and perform other administrative duties as assigned.
Required Qualifications
- High school diploma or equivalent
- Strong organizational, communication, and follow-through skills
- Ability to maintain accurate records and organize claim, safety, medical, and administrative documentation
- Proficient with computers, Microsoft Windows, and Microsoft Office Suite, including Excel, Word, and Outlook
- Ability to work in company software programs and claim tracking systems
- Strong written and oral communication skills
- The ability to communicate professionally and respectfully with employees, managers, medical providers, carriers, and other stakeholders
- Ability to prioritize workload, recognize priority conflicts, and seek guidance when needed
- Ability to work independently while also working effectively in a team environment
- Strong organizational skills and attention to detail
- Ability to handle sensitive and confidential information with discretion
- Maintain confidentiality of employee health, claim, legal, and company information
- Understand and comply with all WPI policies, procedures, and the corporate safety program
- Act as the alternate Designated Employer Representative (DER) for WPI's Drug and Alcohol Testing Program, ensuring uninterrupted program administration during periods when the primary DER is on vacation, leave, or other absences
- WPI is a background screening, drug-free workplace
Desired Qualifications
- Prior experience in construction, safety administration, claims administration, workers' compensation, insurance, risk management, human resources, or a related administrative support role
- Familiarity with workers' compensation claim documentation, Return to Work processes, medical work status forms, or claim file management
- Local to the office is preferred
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