Claims Assistant

Prepare and complete jurisdictionally required benefit notices within 24 hours of check issuance, ensuring all documentation includes language, forms, and attachments mandated by the applicable state. Process incoming mail daily by date-stamping, indexing, and routing documents to the document management system, while scanning medical, translation, and expert invoices for bill-review vendors. Manage outgoing certified mail and respond to phone and email inquiries by end of day, escalating undeliverable mail to the designated inbox immediately. Log hearing notices into the litigation calendar, assist with electronic filing and service processes, and maintain recurring diary entries in the claims system until closure. Complete tracker forms for non-cashed checks, submit delay logs to management on a regular schedule, and coordinate with vendors and internal stakeholders for document handling.