Claims Assistant, Accident Benefits
$45,000–$60,400 year
On-siteWaterloo, Ontario, Canada
Job Summary
Process invoices accurately and on time, ensuring proper labeling and accurate data entry for document types, subtypes, and titles. Perform quality checks to maintain data integrity and compliance, deducting collateral EHBs when appropriate. Contact medical facilities to obtain claim details, notify representatives of depleted reserves, and make payment notes as necessary. Complete operational risk events for late payments, monitor common mailboxes, and respond to emails while adhering to Claims Best Practices. Maintain workload within established guidelines to achieve daily KPI targets for invoices processed. Participate in bi-weekly huddles and provide superior customer service by building relationships with internal and external stakeholders.
Required Qualifications
- Minimum 2 years of office experience
- Strong keyboarding skills
- Excellent computer skills
- Proficient in MS Word and Excel
- Professional, friendly, and courteous in all interactions
- Able to perform well in a busy operation and remain calm under pressure
- Team player adaptable to a changing environment
- Strong written and verbal communication skills
Desired Qualifications
- Some exposure to support functions in a claims area
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