Claims Assessors - Group, Retail and LTIP
On-siteSydney, New South Wales, Australia or Melbourne, Victoria, Australia
Sydney, New South Wales, Australia or Melbourne, Victoria, AustraliaOn-siteFull TimeEnterprise
Full TimeEnterprise
Job Summary
Manage a portfolio of claims holistically to achieve sustainable, timely outcomes by investigating and resolving disputes. Prioritize tasks to meet service level agreements while preparing all customer communications, including complex information and adverse decision advice. This role supports AIA's mission to help Australians embrace healthier, longer, better lives within award-winning teams across Sydney, Melbourne, and Brisbane. Candidates with previous claims assessing experience in Life Insurance, Workers Compensation, or Health Insurance will be considered.
Required Qualifications
- Previous claims assessing experience in Life Insurance, Workers Compensation, Health Insurance or similar industries
- Managing a portfolio of claims holistically to achieve sustainable, timely outcomes
- Investigating and resolving disputes
- Managing your priorities to achieve SLAs
- Preparing all customer communication, including complex information and adverse decision advice
- Maintaining quality stakeholder management/relationships
- Customer First Approach
Desired Qualifications
- Allied Health and Superannuation Admin experience
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