Claims Advocate
$52,000–$62,400 year
On-site · Craig, Colorado, United States
Job Summary
Claims Advocate at Mountain West Insurance & Financial Services processes and manages client claims from intake through resolution, coordinating with insurance carriers, Producers, and Account Executives. Responsibilities include determining appropriate policies for submission, preparing and submitting First Notice of Loss, ensuring prompt carrier assignment to an adjuster, advising clients on claim numbers and adjuster contact information, documenting all communications in EPIC, understanding coverages, monitoring reserves, and generating detailed claim summary reports. The role emphasizes proactive claims management, identifying trends to minimize exposure, maintaining high client satisfaction, and supporting renewals through claims analysis and advisory input. Strong collaboration, insurance knowledge, and robust communication skills are essential for success, with occasional travel as needed.
Required Qualifications
- Knowledge of insurance coverages, products, and usages
- Experience in handling claims (preferred)
- Proficiency with agency automation systems (e.g., EPIC)
- Strong analytical and problem-solving skills
- Excellent verbal and written communication
- Ability to collaborate with clients, adjusters, and insurance companies
- College degree or equivalent experience preferred
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