Claims Administrator

Log, review, and update insurance claims by entering data into spreadsheets and internal systems. Request and reconcile additional information from customers or veterinary practices via email or phone, then match requested details to specific claims. Allocate claims to the appropriate team members for assessment and resolution while triaging and escalating queries. Assist with business and customer inquiries, report system errors to the team leader, and collate information for reporting. Work with the team to enhance processes and ensure accurate, timely processing of claims.