Claim Support Representative

Claim Support Representative role handling imaging, mail sorting, file indexing, and routine customer-service tasks within the Claims Services Department. Responsibilities include preparing items for imaging, backing up data imager, indexing, pulling and delivering claim files, scanning and photocopying documents (death certificates, claim forms), producing statistical mail reports, researching returned mail, setting up new claims, distributing claim kits, handling routine customer-service calls, and processing mail and faxes. The position operates under a Hybrid Work Model with on-site requirements at Canton, MA (Mon–Thu) and Omaha, NE (2 on-site days/week). Proficiency with MASS.DOR/LEXIS NEXIS lookups and general administrative duties are also required. The environment emphasizes professionalism, customer service, accuracy, and timely processing, with equal opportunity employment. Hints indicate offered hourly pay range and hybrid onsite expectations.