Claim Manager
$65,000–$85,000 year
On-siteGrapevine, Texas, United States
Job Summary
Monitor claim file status, audit jobs to validate field documentation, and review estimates for customers and insurance through Xactimate software. Prepare job file reports, complete job close-outs, and coordinate claim disputes with Insurance Carriers. Ensure adjuster communication remains constant and transparent while handling complex claims with care to maintain customer satisfaction and file integrity. Assist the team in resolving escalated customer issues and ensuring all jobs are closed out properly for invoicing. This role supports SERVPRO Team Shaw's mission to help make fire and water damage "like it never even happened" across DFW and Texas markets.
Required Qualifications
- 5+ years of administrative or office-related experience
- 5+ years of insurance-related experience using Xactimate
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Very self-motivated and goal-oriented
- Ability to multi-task
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
- Ability to learn new software
- Ability to successfully complete a background check subject to applicable law
Desired Qualifications
- Experience with writing estimates, job file processes, and quality assurance a plus
- Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
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