Claim Manager - Analytics
$145,000–$165,000 year
On-siteQuincy, Massachusetts, United States
Job Summary
Manage day-to-day operations of the Claim Analytics and Work Force Management teams, including capacity planning, resource optimization, and project allocation. Define, develop, and communicate data analysis and insights for business and performance trends across Claim and Operations departments. Collaborate with IT and business owners to optimize resource utilization, enhance customer contact capabilities, and address emerging operational issues through ad hoc analysis. Deliver monthly and quarterly reports to Finance and external partners while ensuring data integrity, accuracy, and traceability for all extracts and query activities. Train and develop analysts, establish documentation standards, and act as the analytics representative during organizational changes impacting data feeds.
Required Qualifications
- Masters Degree
- Associates Degree equivalent plus 10 years experience in insurance Claim or Finance
- Bachelors Degree plus 5-8 years experience in insurance Claim or Finance
- 2-4 or more years of leadership experience
- Proven analytical, problem solving, and decision making abilities particularly in the area of information displays and reports
- Proven project management skills; ability to plan, execute and control a project, establishing realistic estimates and reporting metrics, effectively allocate limited resources
- Strong negotiation, conflict resolution, and influencing skills
- Microsoft Office – Advanced
- Tableau/Lumira or other visualization software
- Business Objects - Advanced
- Claim Vendor system knowledge
- SAS/SQL - Intermediate
- Internet/Intranet knowledge
- Claim System Applications - Intermediate
- Must be interviewed in-person at our home office in Quincy, Massachusetts, before a job offer is extended
Desired Qualifications
- Masters Degree – preferred
- General knowledge of industry, practices, standards, and concepts within related operations and field of work
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