Civil Registry Associate

Provide data process support by assisting clients via phone, email, or chat to answer inquiries, resolve complaints, and deliver product or service information. Handle and process orders, requests, and transactions associated with service changes, while entering and updating transactional information into databases and spreadsheets. Process payments and maintain accurate records of client interactions, service requests, and transaction changes. Escalate complex issues per established protocol and adhere to regulatory requirements and Unisys business process outsourcing standards. Maintain excellent service relationships with clients, franchises, and other supported stakeholders.