Civil Registry Associate

Provides Data Process support within an assigned service or product area. Duties include assisting clients via phone, email, chat or other channels; answering inquiries, resolving complaints or providing product/service information; handling and processing product/service orders/requests and transactions; entering and updating transactional information into databases or spreadsheets; processing payments; maintaining accurate records of client interactions, service requests, transactions and changes; ensuring excellent service and relationships with clients, franchises and other stakeholders; developing understanding of regulatory requirements and Unisys business process outsourcing standards and policies; escalating complex issues per established protocol; may have direct client interface.