City Operations Manager - Columbus
$65,000–$88,000 year
On-site · Columbus, Ohio, United States
Job Summary
City Operations Manager in Columbus responsible for end-to-end market operations, P&L oversight, vendor/stakeholder relationships, and strategic project delivery. Will use data to optimize processes, track operational, ridership, supply and demand metrics, manage costs and profitability, oversee and train frontline staff, and collaborate across the organization to ensure timely resolutions and process feedback. Requires 2+ years of relevant experience with at least 1 year managing a team, strong communication and network-building abilities, data-management skills (Excel), problem-solving in ambiguous environments, and a passion for sustainability and urban mobility.
Required Qualifications
- Must reside in the Columbus Metro Area, ideally within a 30 minute driving distance to downtown Columbus.
- Expectation to report to warehouse 5+ days/week.
- Willingness to travel frequently across markets to support local teams and initiatives.
- 2+ years of relevant experience, at least 1+ year experience managing team members.
- Self-motivated, energetic and driven individual with the ability to learn new skills, monitor and manage a team and grow with the role.
- Engaging communicator with the ability to connect with senior leaders as well as motivate teams.
- Excels at building networks and liaising with external partners and city stakeholders.
- Strong Excel / data management skills.
- Experience solving complex problems, exercising good judgment in decision-making, and navigating ambiguous environments.
- Ability to simplify difficult problems into actionable and solvable tasks.
- Data-driven by nature, strong attention to detail, and obsessed with process improvement.
- Comfortable learning and adapting to new concepts and using new tools.
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