City Cruises DC - Restaurant Supervisor
$43,680–$43,680 year
On-siteWashington, District of Columbia, United States
Job Summary
Supervise and coordinate the activities of restaurant front of house staff to ensure efficient operations during cruise execution. Ensure that all food and beverages are prepared and served in accordance with quality standards and customer preferences. Train and develop restaurant staff to provide excellent customer service, maintain cleanliness, and resolve guest complaints professionally. Maintain accurate records of restaurant transactions, including sales, inventory, and customer feedback. Ensure compliance with all health and safety regulations and collaborate with management to improve restaurant performance. Assist with the recruitment and hiring of new restaurant staff as needed. Work is performed primarily onboard a Coast Guard-inspected passenger vessel, with duties split between dining, service, storage, galley-adjacent, and administrative areas. Requires regular movement throughout multiple decks and ability to work in varying weather and sea conditions.
Required Qualifications
- High school diploma or equivalent
- Associate degree in hospitality management or a related field
- Minimum of two (2) years guest service supervisory experience
- Certification in Health & Hygiene – SERV Safe
- Certification in Alcohol Service – TIPS for managing onboard bars
- Proficiency in computer systems and software such as POS systems
- Ability to work in a dynamic and fast-paced environment, including evenings, weekends, and holidays
- Ability to work flexible schedules, including evenings, weekends, holidays, and extended shifts as operational needs require
- Ability to safely perform duties while the vessel is docked or underway
- Ability to work onboard a moving vessel in varying weather and sea conditions, including maintaining balance and stability while underway
- Ability to stand and walk for extended periods, frequently throughout a shift
- Ability to navigate stairs, ladders, narrow passageways, and confined spaces commonly found onboard vessels
- Ability to lift, carry, push, and pull supplies, equipment, and inventory weighing up to 40 pounds independently
- Ability to bend, stoop, kneel, crouch, reach overhead, and perform repetitive motions as required in food service and hospitality operations
- Ability to respond quickly and effectively during normal operations, guest service situations, and emergency procedures
- Ability to safely work in a fast-paced environment with exposure to moving equipment, wet surfaces, temperature variations, and moderate noise levels
- Ability to visually inspect service areas, food presentation, cleanliness standards, and safety conditions
- Ability to communicate effectively with guests, crew members, and management in person and via radio or other communication devices
- Successfully complete vessel-specific safety and emergency training
Desired Qualifications
- Associate degree in hospitality management or a related field is a plus
- Strong leadership, communication, and interpersonal skills
- Excellent guest service skills and a passion for delivering exceptional dining experiences
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.