Citizens Teller - Part Time
$43,680–$47,216 year
On-site · Delaware, United States
Job Summary
Greet customers in the lobby and assist with transactions, demonstrating how to use digital tools (mobile app, ATMs) to complete tasks. Educate customers on Citizens products and benefits, connect them with Bankers for next steps, and build long-term customer relationships while ensuring compliance with financial policies and cash handling. Requires a high school diploma or GED, 6 months of transaction experience and 1 year of customer-facing experience, strong listening and communication skills, comfort with digital technology, and ability to work branch hours including weekends/evenings. Part-time role located in Delaware, US, with a 20-hour weekly schedule; includes a video interview assessment after applying.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
- Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link
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