Citizens Teller
$43,680–$43,680 year
On-site · Staten Island, New York, United States
Job Summary
Greet customers in the lobby and assist with simple transactions using our mobile app or ATMs; provide personalized guidance to help customers achieve financial goals and connect them with Bankers for next steps. Educate customers on Citizens products and benefits, follow all financial policies and cash-handling procedures, and respond to questions with clear, customer-centric solutions. Demonstrate digital tools, support cross-selling opportunities, and maintain strong service standards to build long-term relationships. Requires ability to work branch hours (including weekends/evenings) and comfort with technology; basic high school degree or GED required.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
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