Citizens Teller
$43,680–$49,587 year
On-site · Massachusetts, United States
Job Summary
Teller position at Citizens Bank focusing on greeting customers, demonstrating mobile app/ATMs, processing transactions, asking questions to identify needs, recommending and referring products, and delivering personalized service while complying with policies. Requires a high school diploma or GED and 6 months of transaction experience, strong communication and problem-solving skills, and comfort with digital technology. Typical 40-hour work week with shifts that may include weekends/evenings; benefits include PTO, 401(k) with match, tuition assistance, and other health and wellness programs. Located in Massachusetts with in-branch responsibilities.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
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