Citizens Teller
$43,680–$43,680 year
On-site · Pennsylvania, United States
Job Summary
Citizens Teller role focused on greeting customers, assisting with transactions, demonstrating mobile app/ATM usage, educating customers on Citizens products, and referring to bankers as needed. Emphasizes cash handling, customer service, adherence to financial policies, and using digital technology to support business goals. Includes opportunities for career growth, community involvement, and comprehensive benefits. Requires High School degree or GED and relevant transaction/customer service experience; candidates should be comfortable with weekend/evening hours and completing a video interview assessment.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
- Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link
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