Citizens Part Time Teller
$43,680–$43,680 year
On-site · Massachusetts, United States
Job Summary
Teller role at Citizens Bank, part-time (20 hours/week) focusing on delivering excellent customer service in-branch. You’ll greet customers, demonstrate how to use the bank’s mobile app and ATMs to complete transactions, educate customers on Citizens products and benefits, and connect customers with Bankers for next steps. Must follow financial policies and cash-handling procedures, and leverage strong listening and communication skills to identify customer needs and build long-term relationships. The role emphasizes problem-solving, offering personalized solutions, and supporting business goals through digital technology; weekend/evening availability is required.
Required Qualifications
- High School degree or GED
- Minimum of 6 months experience processing transactions (cash and/or digital payments)
- Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
- Strong listening and communication skills
- Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
- Ability to problem solve and provide solutions to customer issues
- Customer-centric to deliver exceptional service
- Comfortable with using digital technology to support the delivery of business goals
- Ability to work branch hours, which can include weekends and evenings
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