Citizens Banker
$52,000–$52,000 year
On-site · Yonkers, New York, United States
Job Summary
Citizens Banker role focused on building relationships with customers to provide financial solutions across spending, saving, borrowing, and investing. Responsibilities include guiding customers through digital banking tools, collaborating with Wealth Management, Mortgage, and Business Banking teams, making outbound calls to acquire new customers, scheduling financial checkups, handling cash per policy, and adhering to all financial regulations. The position emphasizes strong communication, problem-solving, and a proactive approach to assisting customers with long-term financial goals, such as planning for the future, buying a home, or opening credit products. Requires high school diploma or GED, 2+ years of sales/customer service, and availability to work branch hours including weekends/evenings. Starting pay is $25/hour with 40-hour workweeks; benefits include comprehensive health coverage, 401(k) matching, tuition assistance, and other wellbeing programs. The job is located in Yonkers, NY.
Required Qualifications
- High School degree or GED required
- 2 years of sales and customer service experience
- Prior banking experience required
- Ability to effectively ask questions and identify needs to improve the customer relationship
- Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
- Demonstrated skills in using digital technology to support the delivery of business goals
- Aptitude to problem solve and provide solutions to customer issues
- Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
- Self-motivated, confident and ability to multitask effectively
- Ability to work branch hours, which can include weekends and evenings
- Meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS
- Video interview assessment after applying as next step within 7 days
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