Citizens Banker
$59,800–$73,590 year
On-site · Staten Island, New York, United States
Job Summary
Citizens Banker handling customer relationships and providing tailored financial solutions. Responsibilities include building relationships, recommending products and services, guiding customers through digital banking tools, coordinating with Wealth Management, Mortgage, and Business Banking teams, making outbound calls to acquire new customers, and scheduling financial checkups. Required strong communication, problem-solving, and collaboration skills; HS diploma or GED and branch-hour availability (weekends/evenings) are required. The role includes adherence to financial policies and cash handling, plus a participation in a pre-employment video assessment and NMLS requirements.
Required Qualifications
- High School degree or GED required
- 2 years of sales and customer service experience
- Ability to effectively ask questions and identify needs to improve the customer relationship
- Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
- Demonstrated skills in using digital technology to support the delivery of business goals
- Aptitude to problem solve and provide solutions to customer issues
- Recognized ability to strengthen relationships with teammates, business partners and specialists through collaboration
- Self-motivated, confident and ability to multitask effectively
- Ability to work branch hours, which can include weekends and evenings
- Meet and comply with all requirements set forth in the SAFE Act, including pre-employment screening and obtaining a unique identifier from the NMLS
- Complete a video interview assessment after applying as the next step (within 7 days)
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