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CitiService Client Service Manager
Hybrid · Dublin, Leinster, Ireland
Job Summary
Lead the Dublin-based CitiService Investor Services Team within CitiService Operations, responsible for directing a group of client service professionals, guiding staff development, and delivering high-quality service. Drive change, define root causes of client inquiries, and design future operating models in collaboration with cross-functional groups. Maintain comprehensive knowledge of Custody products (Settlements, Asset Servicing, Cash/FX, Tax, Third-Party Lending), manage senior client relationships, escalate issues, ensure compliance with laws and policy, and communicate effectively with senior stakeholders. The role offers a hybrid working model (up to 2 days at home per week) and a competitive base salary with benefits. Education: Bachelor's degree or equivalent preferred; significant management experience in global financial institutions; strong leadership, analytical, and presentation skills.
Required Qualifications
- Bachelor's degree or equivalent (Finance, Accounting, Math, or Management preferred)
- Significant management experience
- Proven experience in delivering service excellence
- Proven track record of driving change
- Exceptional communication and presentation skills
- Ability to develop robust partnerships
- Demonstrated ability to operate in evolving structure
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