CIT Field Services Technician II (Onsite)
$51,438–$56,867 year
On-siteIthaca, New York, United States
Job Summary
Complete IT service orders for data network and voice infrastructure moves, adds, changes, and repairs. Gather equipment, tools, and supplies to assist in installing, configuring, and testing copper and fiber optic cabling, including ethernet switches, wireless access points, and voice handsets. Troubleshoot performance issues and service outages for local area wired, wireless, and voice networks while collaborating with senior technicians and engineering teams. Update and maintain online documentation of the physical communications plant and pull, splice, and terminate cabling in adherence to CIT-engineered designs. Work daily at multiple campus locations, including indoor and outdoor worksites, while performing required safety training and wearing appropriate safety gear. Participate in a rotating 24/7 on-call schedule throughout the year. This role supports the installation, maintenance, and repair of Cornell's wired, wireless, and voice network infrastructure to enable teaching, research, and administrative operations.
Required Qualifications
- Associate degree
- Experience installing, repairing, and maintaining wired data, wireless data, voice, and special-purpose network systems, including those based on copper twisted pair and fiber-optic plants
- A basic understanding of telecommunications, data networking, and structured wiring
- Familiarity with different categories of cabling components, e.g., CAT5 / CAT 6 and fiber-optics
- Ability to read and comprehend engineering documents and then execute plans in the field
- Solid interpersonal and organizational skills with the ability to remain focused in a fast-paced, team-based, demanding, customer-driven environment
- Must be able to work independently as well as collaboratively
- Demonstrated problem-solving, reasoning, and analytic skills
- Must be able to fully and precisely work to specifications and standards that directly impact the operation and integrity of the university's services
- Ability to think through the tasks in each job assignment and prepare for efficient job completion
- Proficient oral and written communication skills
- Ability to obtain and convey technical information to people of varying levels of knowledge and responsibility
- Must possess and maintain a valid NYS Driver's License
- Must be able to obtain and show proof of a NYS license within 30 days of starting employment (for out-of-state employees)
Desired Qualifications
- Experience working in Higher Education / R1 Research Universities
- Experience with Aruba Networks wireless and wired switching platforms
- Familiarity with Pinnacle / PCR360 or similar cable management systems
- Familiarity with Team Dynamix, or similar ticket-tracking system
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