Cisco Voice and Video Administrator, Staff (Top Secret Clearance w/SCI eligibility)
$80,000–$80,000 year
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Install, maintain, and upgrade VoIP and VTC endpoints while handling daily MACD requests for phones, voicemail, and user accounts in CUCM and CUC. Provide Tier 1/Tier 2 support for voice, video, and conferencing issues by phone, email, and onsite, monitoring system health and troubleshooting hardware and software faults. Perform basic troubleshooting for conference room and A/V systems, track and resolve incidents in ServiceNow, and coordinate device repairs. Follow DoD STIGs and engineering standards, maintaining clear documentation of all installs, issues, and resolutions. Escalate complex issues to senior engineers or vendors as needed.
Required Qualifications
- U.S. Citizenship
- Active Top Secret/SCI
- Bachelor's degree and 2-4 years of related work experience, or HS diploma and 5+ years of relevant experience
- Experience supporting Cisco voice, video, telecommunications, or unified communications systems
- Current DoD 8570/8140 IAT II-level certification
- Working knowledge of MACD operations, endpoint provisioning, and telecom user support
- Fundamental understanding of Layer 1 troubleshooting and basic voice call flow concepts
- Ability to provide professional support to users in a fast-paced, mission-focused environment
- Strong troubleshooting, customer service, organizational, and written communication skills
- Experience with ServiceNow or similar ticketing systems
- Proficiency with Microsoft Office applications
Desired Qualifications
- Experience supporting Cisco collaboration tools ver. 14+ or higher, including CUCM, Cisco Unity Connection, and related voice/video technologies
- Experience supporting conference room A/V, VTC operations, or executive comms environments
- Familiarity with DoD operational and customer service environments in secure spaces
- Experience with endpoint lifecycle support, inventory coordination, or warranty replacement processes
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