Cisco Unified Communications (CUCM) Engineer
On-siteWashington, District of Columbia, United States or Washington, United States
Job Summary
Design, implement, and maintain enterprise-level Cisco Unified Communications (CUCM) infrastructure including Call Manager, Unity Connection, and VoIP endpoints across multi-site environments. Configure SIP trunks for optimal call routing, lead voice solution projects from planning to execution, and provide Tier 2 and Tier 3 support for complex voice issues. Monitor cluster health and availability, document findings, and ensure security compliance with Cybersecurity groups. Lead migrations, tech refreshes, and deployments while managing planned maintenance activities. Develop system designs, diagrams, and standard operating procedures to ensure high availability and failover capabilities. Collaborate with internal support groups and industry partners for technology research and evaluations.
Required Qualifications
- 7+ years of expertise and hands-on experience with CUCM solutions in a large enterprise environment
- Possess strong knowledge and experience with Cisco voice gateways (VG410, 420, 450)
- 7 years' experience with CUCM
- Versions 14 or 15 are preferable
- Knowledge and familiarity with CUCM best practices and security (TLS, SRTP, certificates)
- Senior level knowledge with Call Manager, Unity Connection, SIP trunking and PSTN connectivity, Call routing
- Familiarity with 3rd party integration (Microsoft Teams)
- Knowledgeable with Cisco IOS routers, switching, SBC (Cisco Unified Border Element CUBE)
- Possess strong written and verbal communications
- Strong knowledge of telecommunications, i.e. wiring, cross connects, demarcation points, circuits etc
- Solid team player and ability to mentor
- Must possess or be able to obtain/maintain a TS/SCI security clearance
- All new hires must successfully complete a pre-employment drug screen as a condition of employment
- Must be able to remain in a stationary position 75% of the time
- Must be able to work indoor conditions 90% of the time
- Must be able to work Monday- Friday
- Must be able to frequently stand; walk; use hands to finger, handle or feel; and reach with hands and arms
- Must be able to Frequently moves standard office equipment up to 25 pounds
- Must be able to express or exchange ideas by means of the spoken word
- Must be able to convey detailed or important spoken instructions to other workers accurately, loudly or quickly
Desired Qualifications
- Cisco certifications preferred: CCNA-VOICE, CCNP Collaboration or CCIE Collaboration
- Possess the ability to lead voice solution implementations from planning to execution
- Be a self-starter and able to work independently
- Provide cross training across the enterprise voice teams, Tier 2 and Tier 3
- Develop and maintain system designs, diagrams and standard operating procedures (SOPs)
- Ensures enterprise CUCM is highly available, failover and contingencies are in place
- Provides research, investigation and problem resolution of voice incidents and outages and status updates utilizing appropriate Incident Handling, Management and Ticketing system
- Participates in industry partners technology research, evaluations and solutions
- Be able to collaborate and perform in a team oriented and as an individual contributor
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.