Circulation Services Lead (Full-time)
$39,520–$39,520 year
On-siteO'Fallon, Illinois, United States
Job Summary
Lead daily public service operations within the Circulation Department by coaching staff, mentoring new employees, and resolving patron conflicts. Model exceptional customer service standards while supervising floor operations, managing workflow priorities, and acting as supervisor when needed. Partner with the Circulation Operations Coordinator to ensure operational practices support outstanding service delivery. Foster a collaborative, welcoming team culture through visible leadership and ongoing performance feedback. This role requires weekday, weekend, and evening shifts at a public library, with a starting pay of $19.00 per hour.
Required Qualifications
- Master's degree in Library Science or related field
- Minimum of three years of library customer service experience
- Excellent interpersonal and communication skills
- Strong conflict-resolution and customer service abilities
- Ability to prioritize work in a fast-paced environment
- Ability to work independently while fostering collaboration
- Technological proficiency and willingness to learn new systems
- Ability to explain library technology and services to patrons
- Ability to coach, motivate, and develop employees
- Work daytime, evening, weekend, and occasional additional hours as needed
- Maintain regular and predictable attendance
Desired Qualifications
- Master's degree in Library Science or related field preferred
- Minimum of three years of library customer service experience preferred
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.