Circle Lead
On-siteManila, Metro Manila, Philippines
Job Summary
Lead end-to-end daily operations for assigned employee lifecycle services, ensuring delivery against agreed service levels, quality standards, risk requirements, and customer expectations. Manage a broader and more complex scope across multiple services, countries, and stakeholders, including clear prioritization, capacity planning, workforce management, and business continuity. Lead and support migrations, transitions, and onboarding of new countries, services, processes, or capabilities into Manila, covering readiness planning, knowledge transfer, service rehearsal, hypercare, and post-go-live stabilization. Build and maintain strong stakeholder relationships with global and local People Services teams, HR Business Partners, Service Owners, Quality & Control partners, and senior leaders to align priorities, manage expectations, and resolve escalations. Provide global influence and support by representing the Manila operations perspective in global forums, shaping service improvements, and driving consistent ways of working across locations. Ensure strong operational governance, including performance reviews, SLA and KPI monitoring, issue management, risk escalation, control evidence, audit readiness, process documentation, and compliance with applicable policies. Lead, coach, and develop experts, and team members, fostering accountability, performance discipline, collaboration, and a strong people-focused culture. Oversee people management activities across the employee lifecycle, including hiring, onboarding, performance management, development planning, succession readiness, engagement, and retention. Drive continuous improvement, simplification, automation, and standardization initiatives that improve service quality, operational efficiency, employee experience, and scalability. Act as senior escalation point for complex service delivery, migration, people, risk, or stakeholder matters, ensuring timely resolution and transparent communication.
Required Qualifications
- Strong operational management discipline
- Proven experience managing complex service delivery environments
- Proven stakeholder management capability
- Ability to influence, align, and challenge senior stakeholders across countries, functions, and global teams
- Strong migration and transition management experience
- Knowledge transfer
- Go-live readiness
- Issue management
- Stabilization
- Change adoption
- Solid understanding of HR operations
- Employee lifecycle processes in Workday
- Onboarding
- Employee data changes
- Organizational management
- Offboarding
- Demonstrated ability to manage experts and specialists
- Ability to build capability
- Manage change
- Create a high-performance culture in a global shared services or operations environment
- Minimum of 15 years of relevant experience in operations, HR shared services, people services, business services, or a comparable service delivery environment
- At least 10 years of people leadership experience
- Experience leading experts
- Experience leading large teams
- Experience leading multi-country operational teams
- Experience managing employee lifecycle processes
- Experience managing HR operations
- Experience managing shared services delivery in a global or regional setup
- Proven track record in managing migrations, transitions, transformation initiatives, or large-scale operational change
- Strong understanding of operational governance
- Service management
- SLA/KPI management
- Process controls
- Audit readiness
- Risk management
- Excellent stakeholder management skills
- Communication skills
- Ability to influence across senior, global, and cross-functional audiences
- Strong coaching capability
- Performance management capability
- Talent development capability
- Succession planning capability
- Comfort working in a fast-changing, matrixed, international organization
- Comfort working with multiple priorities and stakeholders
- Bachelor's degree in Human Resources, Business Administration, Management, Psychology, or a related field
- Fluent English communication skills
- Written English communication skills
- Verbal English communication skills
Desired Qualifications
- Master's degree
- Relevant professional certification
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