Circa - Concierge - Agent
On-site · Las Vegas, Nevada, United States
Job Summary
Concierge acts as the first point of contact for guests, answering inquiries and coordinating travel plans. Responsible for upholding service standards, possessing in-depth knowledge of local businesses, entertainment venues, and travel options, and assisting guests with recommendations for entertainment, dining, and engagements. Maintains positive guest impressions, handles phone calls and emails promptly, greets guests, manages mail/packaging, and ensures a clean, orderly area. Serves as a liaison between guests and other departments as needed.
Required Qualifications
- GED or equivalent
- At least 1 year experience in a concierge, sales or similar position
- Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form
- Proficient in computer applications, such as Microsoft Word, Excel
- Must be detail oriented
Desired Qualifications
- Excellent customer service skills
- Strong communication (written and verbal)
- Proficient in Microsoft Word and Excel
- Detail oriented
- Experience in concierge, sales or similar
- Ability to greet guests professionally
- Knowledge of local businesses, entertainment venues, and travel options
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