Chronosphere - Customer Success Architect
$142,000–$230,000 year
HybridNew York City, New York, United States or Boston, Massachusetts, United States
Job Summary
Build trusted relationships across all levels of customer organizations, from technical end users to business executives. Execute strategic account plans and lead engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings. Serve as the primary advisor on technical initiatives and strategic business outcomes while identifying and mitigating risks within your portfolio. Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value by acting as the voice of the customer to influence product development and success strategies. Drive platform adoption and feature utilization to deliver measurable value and communicate ROI. Contribute to the evolution of Customer Success playbooks and best practices.
Required Qualifications
- 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services
- Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes
- Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences
- You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion
- Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling
- Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems
- Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity
- This role is remote
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