Christine - Customer Service Representative
$50,274–$50,274 year
On-siteNaples, Florida, United States
Job Summary
Act as a liaison between customers and the company, providing a world-class experience via phone, email, or chat. Assist with service requests, changes, cancellations, and queries while resolving single-call issues and capturing detailed charter requests with accurate quotations. Follow up with leads and ensure personal revenue goals are exceeded to contribute to department revenue attainment. Handle a wide range of demanding inquiries diplomatically, utilizing strong critical thinking and problem-solving skills. Prioritize multiple tasks effectively while maintaining excellent oral and written communication. Bilingual English/Spanish proficiency is a plus.
Required Qualifications
- High School graduate or equivalent
- Customer service experience in a contact/call center environment
- Excellent oral communication skills to respond and present professionally to callers and visitors
- Demonstrated ability to effectively and diplomatically handle a wide range of demanding inquiries from a variety of internal and external sources
- Strong interpersonal skills and excellent written and oral communication skills
- Critical thinking and problem-solving skills
- Excellent oral and written communication skills with excellent interpersonal skills
- Computer literacy, preferably in word processing and spreadsheets
- Prioritization, organization, coordination and time management skills to coordinate and prioritize multiple tasks
Desired Qualifications
- Prior logistics/charter sales experience
- Transportation industry experience
- Bilingual English/Spanish
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