Chinese Customer Support Agent - (Bench Team)
$47,840–$53,040 year
Hybrid · Bellevue, Washington, United States
Job Summary
Customer Support Agent, Bench Team (Simplified Chinese fluency) to join Blueprint as we build cutting-edge technology solutions. Deliver world-class customer service by following established policies and standards, manage and respond to support tickets within SLA, perform troubleshooting across tools, contribute to knowledge base, escalate issues when needed, collaborate with cross-functional teams, onboard new agents, and support a hybrid in-office/remote work model in Bellevue, WA. Strong communication in Simplified Chinese and English, ability to multitask across systems (including MatterMost), and a customer-focused mindset are required.
Required Qualifications
- One year or more customer service experience or equivalent required
- Associates degree or equivalent or relevant experience. Bachelor’s degree preferred
- Comfortable using computers and can perform initial level troubleshooting of computer and network issues
- Some online game knowledge and experience preferred
- Written fluency in Simplified Chinese & English languages
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong problem-solving skills
- Ability to maintain composure in stressful situations
- Proficient with Microsoft Office Suite or related software
- Ability to maintain client productivity standards
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